Frequently Asked Questions - all you need to know

From inbox management and diary coordination to invoicing, CRM organisation, social media scheduling, and client communications — I handle the tasks that eat your time so you can focus on the work only you can do. Not sure if your specific task makes the list? Just ask. If I can help, I will.

Yes. Content scheduling and engagement monitoring are services I offer, helping your business stay consistently active online without it taking up your time. This can be included in a retainer package or handled on an ad hoc basis.

Absolutely. I use encrypted tools for all data and password management, and every client relationship is covered by a non-disclosure agreement. Your information stays confidential — always.

I use professional time-tracking software for every task, so there's complete transparency. You'll receive a clear activity report alongside your invoice — you'll always know exactly where your hours have gone.

Business owners who are time-poor, don't enjoy repetitive back-office tasks, and want to focus on what they do best. Whether you're a sole trader or an established SME, if admin is getting in the way of growth — that's where I come in.

I operate during UK business hours, Monday to Friday. Support levels can be tailored to the specific needs of your business, so if you have something more urgent or out of hours, let's talk.

You get professional, experienced support without the overhead of a full-time hire. No holiday pay, no sick pay, no equipment costs, no employer taxes. Just flexible, scalable help that grows with your business — and switches off when you don't need it.

This depends on the task and my current workload. Retainer clients always get priority. For ad hoc enquiries, I'll always be upfront about timelines before we start — no nasty surprises.

That's completely normal — businesses evolve, and so should your support. We can adjust your package or scope at any time. My goal is to make sure what we're doing always actually helps you.

It starts with a conversation. We'll have a relaxed discovery call to talk about your business, where you're struggling, and what you'd love to hand over. From there, we'll agree on a plan, sign the paperwork (which protects us both), and have a co-working session to iron out exactly how we'll work together. Most people say they wish they'd done it sooner.

My employed career was mainly in hospitality and NHS and private dentistry. Since becoming a VA, I've had the pleasure of working with structural engineers, physiotherapists, CBT, EMDR and trauma specialists, educational and clinical psychologists, cookery enthusiasts, fellow VAs and OBMs, and many more besides. I'm not a jack of all trades — but great admin is great admin, whatever the industry. My transferable skills mean I can slot into almost any business quickly, learn your world, and get to work without a lengthy settling-in period. If you're not sure whether I'd be a good fit, just ask — I'll always be honest.